At Husaini Industrial Hardware, we strive to ensure customer satisfaction with every purchase. In the event that you are not completely satisfied with your purchase, we offer a refund policy to address your concerns. Please review the following refund policy:
Eligibility for Refund: a. Refunds are applicable to eligible products returned within [X] days from the date of delivery. b. To be eligible for a refund, the product must be unused, undamaged, and in its original packaging. c. Refunds are not applicable to certain non-returnable items such as customized products or perishable goods.
Initiating a Refund: a. To initiate a refund, please contact our customer service team with your order details and reason for the refund request. b. Our customer service team will guide you through the return process and provide instructions for returning the product.
Return Shipping: a. Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. b. We recommend using a trackable shipping service to ensure the safe return of the product.
Refund Process: a. Once we receive the returned product and verify its eligibility for a refund, we will process the refund to the original method of payment. b. Refunds are typically processed within [X] business days from the date of receiving the returned product. c. The timeframe for the refund to reflect in your account may vary depending on your payment provider.
Partial Refunds: a. In some cases, partial refunds may be granted for products that are returned with missing parts, damaged packaging, or signs of use. b. The amount of the partial refund will be determined based on the condition of the returned product.
Refund Exceptions: a. We reserve the right to refuse refunds for products that do not meet the eligibility criteria outlined in this refund policy. b. Refunds are not applicable to shipping charges unless the return is due to a mistake on our part or a defective product.
Damaged or Defective Products: a. If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund. b. Proof of damage or defect may be required, such as photographs or a description of the issue.
Changes to This Policy: We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised Refund Policy on our website.
By purchasing products from Husaini Industrial Hardware, you acknowledge that you have read, understood, and agree to abide by this Refund Policy. If you have any questions or concerns regarding our refund policy, please contact our customer service team for assistance.